- General terms and conditions of sale
The present general terms and conditions of sale (“Terms and Conditions”) apply to all orders and all sales transactions on the website http://www.gretgriet.com (the “Online Shop”) concerning the products offered for sale on the website http:// www.grietgriet.com (the “Products”).
The website is owned and operated by
8400 Oostende (Belgium)
company number BE 0738.878.593
(the "Seller", "we" or "us", as the case may be), that acts as the seller of the Products.
The placing of an order on www.grietgriet.com implies full acceptance without reservation of these General Terms and Conditions of Sale. The Seller reserves the right to modify these Terms of Sale from time to time. Any changes to the Terms will only apply to orders placed on or after the date of modification.
We advise you to print or save a copy of the Terms on your hard disk when you decide to place an order on www.grietgriet.com
- Placing an order
To place an order on www.grietgriet.com , you should meet the following conditions:
- You informed us of your name, address, email address, payment information and other required information;
- You are at least 18 years old;
- In case you paid using a payment card, you should be the rightful owner or authorized holder of a valid payment card to purchase any Products.
Orders on www.grietgriet.com have the following process:
- You choose the Products;
- You enter your payment information and choose a delivery address;
- Authorization of payment;
- We send you a confirmation of the receipt of the orderby email as soon as the payment has been processed;
- We collect the payment from your bank account;
- We dispatch the products;
- You receive the products.
- Processing of the order
Orders placed on www.grietgriet.com are not binding to the Seller. They only become binding to the Seller once the Seller has accepted your order. We have the right to reject your order for any reason.
After receiving your order, we will send you a confirmation email of the receipt of your order with your order number and details of the ordered Products. This confirmation of receipt does not imply that your order has been accepted. The acceptation of your order and the conclusion of the sales contract will take place if and once the ordered Products are sent to you. After shipping the Products, we reserve the right to cancel your order as long as you haven’t received the Products yet.
We have the right to decline your order if:
- A technical or pricing error occurred on the website www.grietgriet.com at the moment of ordering;
- The ordered Product is not available (in case the ordered Product is not available, we will inform you via email);
- The provided payment information is incorrect or non-verifiable.
- Our security systems indicate that the order is abnormal or possibly fraudulent;
- We have reason to believe that the Buyer is younger than 18 years old.
In case we reject or cancel an order for any of the aforementioned reasons, we will – as the case may arise – refund the price paid for the product and the paid delivery charges.
- Prices, delivery and processing expenses
Although we have constructed the website www.grietgriet.com carefully, the prices shown may be in error. Any prices shown in error shall be modified as soon as possible and shall not be binding on us.
Separate costs for delivery and processing and applicable taxes will be shown when placing the order.
The delivery charges will be shown in the Shopping Cart.
- Availability and delivery of products
The Seller does not guarantee that all Products shown on the website www.grietgriet.com are available. The Seller reserves the right, at any time and without prior notice, to change certain Products, to remove them from the assortment or to no longer make them available for sale.
We try to deliver ordered Products on time. Instances can, however, occur wherein we are prevented from dispatching the Products on time and from meeting our indicated delivery time. Any delivery time specified by us should therefore be considered as a non-binding estimate and not as an obligation to achieve the result of delivering the Products on the estimated delivery date.
Within a reasonable period from delivery, you should verify whether you have received the Products in good condition and whether the contents of the delivered package are complete. It is your responsibility to inform us as soon as possible of any damage to the Products and/or any shortages in the Products delivered.
In case you postpone the delivery or the receipt of the Products for an unreasonably long time after we have informed you that we have attempted to deliver the Products to you, or in case you have provided with an incorrect delivery address as a result of which the Products have been returned to us after the first attempt to make delivery, we will assume that you have exercised your right of withdrawal and we will refund the price paid for the Products in accordance with our return policy and the relevant applicable legal provisions.
- Images of products
The presentation of the colours of the Products on this website depends amongst others on the settings of your monitor and the graphic card of the visitor of the website. The colours presented may therefore differ from the actual colours of the Products.
For settlement of online payments we cooperate with Mollie, an secured (safe) online payments. We do not have access to the confidential details of payment of our customers. Payment can only be made by authorized credit or debit cards. The authorized cards are mentioned on the website www.grietgriet.com. You will need to provide the details of the card when you place your order. The costs will be charged when the ordered Products are dispatched. We will only dispatch the Products after the issuer of the card has authorized the use of the card for the payment of the ordered Products.
If you have purchased a Product for your own personal use as a consumer and you wish to invoke your right of withdrawal, you should inform our customer service thereof by e-mail (firstname.lastname@example.org) or by mail (Griet Cornille, Verenigingstraat 103 in 8400 Oostende, Belgium) within 14 days as from the day following delivery of the Product(s) concerned and submit a request for return. If our customer service approves your request, it will provide you by e-mail with instructions for the return of the Product(s).
You are also entitled to return Products purchased by you through the website www.grietgriet.com in case these Products are defective or non-conforming. In such case, you should submit a request for return to our customer service as soon as possible following delivery (max 7 days). If our customer service approves your request, it will provide you by e-mail with instructions for the return of the Product(s).
We will in any case only approve requests for return if it concerns a complete product (for example, the two elements of a pair must be returned together)
It is your responsibility to ensure that the Products remain safe and protected while under your custody. Treat the Products with care and return them in the condition in which they had been delivered to you. Please ensure that the Products are packaged appropriately.
Return or replacement of the Products can only take place after we have received all of the Products to be returned.
In case you return Products which you
- we’re not authorized to return,
- which are no longer in their original state,
- which have not been packaged appropriately,
- which are incomplete,
- for which you have not paid for the delivery
- or in relation to which you have not exercised the care required for returning the Products in good condition,
we reserve the right to reject your return and to reject the requested refund or to charge you for the costs required to undertake the necessary repairs, re-stocking or similar direct costs arising out of or in connection with the payments which need to be refunded to you (without prejudice to the applicable legal provisions).
Refunds can only take place after all Products have been returned to us in their original state. When you chose to pay with credit card, you will be refunded on this card. When you chose to pay with bank transfer, we will deposit the refund on this account. All refunds are made within 14 days after receiving the returned Products.
- Circumstances outside of our reasonable control
We will do everything necessary to fulfil our obligations. We can, however, not be held liable for a delay or non-performance of our obligations in case this has been caused by circumstances outside our reasonable control. In case of delay, we will perform as soon as reasonably possible.
These Terms and Conditions set out the full extent of the Seller’s obligations and liabilities in respect of the supply of Products. To the maximum extent permitted by applicable law, there are no warranties, conditions or terms that are binding on the Seller except as expressly stated in these Terms and Conditions.
We are not liable on the basis of breach of contract, tort, indemnity or otherwise for any economic loss (including, but not limited to, any loss of income, profits and/or turnover or expected savings), loss of data, loss of goodwill or reputation damages, or any other indirect, unforeseeable, special or consequential damages, regardless how caused. Nothing in these Terms and Conditions shall limit your legal rights and nothing in these Terms and Conditions is intended to limit or exclude liability for fraud or wilful misconduct.
A term or part of a term of these Terms and Conditions that is illegal or unenforceable may be severed from these Terms and Conditions and the remaining terms or parts of the term of these Terms and Conditions continue in force.
- Contact details
In case you would have further questions regarding purchasing Products through the website www.grietgriet.com, you can contact our customer service by e-mail (email@example.com) or telephone (+32 495 82 72 78)
- Applicable law
These Terms and Conditions are governed by Belgian law. The Courts of Brugge (Belgium) have exclusive jurisdiction.
Not completely satisfied with your order? No problem. Under certain conditions, you can return your order. You can find the different options and conditions below.
- You have to return your package within 10 workdays after you received it. You can return it by postal service or return it to one of our stores.
- The items have to be undamaged, with the original labels still attached.
There are two ways to return your package. You have the option to send it back via postal service (at your own cost), or you can return your package to Verenigingstraat 103 in 8400 Oostende (Belguim).
Return via postal service
When you choose to return your package via postal service, you're responsible for the charges yourself. Make sure the items are packaged properly. Go to your postal office of choice and send your package to the following address:
Only in case of an incorrect order, grietgriet.com will cover the return shipping costs. Refunds will be paid within 20 workdays after receiving your package. In case that didn't happen, we'd like you to contact our customer service via firstname.lastname@example.org, or call or Whatsapp us on +32 495 82 72 78.
Return in Oostende
You can also return your package free of charge in Ostend after making an appointment via email@example.com or or call or Whatsapp us on +32 495 82 72 78
- Verenigingstraat 103
- 8400 Oostende
Returning your package can happen up until 10 days after receiving or picking up your package. We'll refund the complete cost within 20 workdays.
Shipping & pick up
At grietgriet.com, we offer two different ways you can receive your beloved package. You can select your preference at the check-out. You can find all the information about the options you can choose below.
Questions? Don't hesitate to contact by sending an e-mail to firstname.lastname@example.org or call us on +32 468 027707.
One option is sending via postal service.
After placing your order, you'll receive an automated order confirmation from grietgriet.com. We try to package and send your order within 3, to maximum 5 workdays.
We work with Bpost for the delivery of our packages. As soon as Bpost receives your packaged order from us, you'll also receive a confirmation from them via e-mail, together with a track & trace code that you can use to follow your order.
If you didn't receive your package within 10 days after confirmation by grietgriet.com, it's likely something has gone wrong. In case that happens, we'd like you to contact our customer service at email@example.com and we'll try our best to find out where your package is.
- Pick up
The second option is to pick up at Oostende (Belguim). This goes without shipping costs.
- Verenigingstraat 103 in 8400 Oostende
After placing your order, you'll receive a confirmation e-mail. This means your order was received in our system. Disclaimer: this doesn't mean your package is ready for pick-up. You'll receive an e-mail about that later.
After you receive the e-mail to tell you your order is ready, you have to make an appointment to pick it up.
If you decide at home that you want to return your package, you can return it in Oostende for free. You can do this for maximum 10 workdays after you initially picked it up. You can also return the package (at your own cost) via postal service.